Popular hotel chain Oyo Rooms have removed a New Delhi hotel from its list after a video emerged in which a Kashmiri man was denied accommodation by the hotel despite a valid ID proof.
A woman employee of the hotel, who is seen in the video, tried to avoid giving reason initially. After talking to someone on phone, she claimed that Delhi police issued instructions not to give accommodation to anyone with a Kashmiri ID card.
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After knowing the reason, the man politely left the hotel without asking any further questions.
As soon as the video went viral on social media, Oyo Rooms not only took action against the hotel by delisting it but also made it clear that Oyo Rooms are open for everyone.
Oyo Rooms issued a clarification and wrote: “We are appalled that this happened. We have taken the hotel off our platform immediately.
“Our rooms and our hearts are open for everyone, always. This is not something that we will compromise on, ever. We will definitely check what compelled the hotel to deny check-in. We thank you for bringing this to our notice,” the hotel aggregator said further.